Kool Info

Prepping Your Galaxy Cooler For Maximum Performance

Because Galaxy Coolers uses such well-designed insulation in this product it will retain cold and heat.

When prepping the cooler for optimal performance make sure the cooler is not hot. If you load the cooler after it has been stored in a warm environment and is not cooled before use, you will not realize the coolers full potential. Try to begin with, and keep, the cooler out of direct sun.

Next lower the inside temperature of the cooler by adding a sacrificial bag of ice several hours before actually packing the cooler for use, if possible put it in a chest or walk-in freezer for the same amount of time. This will create a refrigerated mass inside the cooler. By pre-cooling you will eliminate the heat stored inside the walls and lid of the cooler enabling the cooler to begin at the same temperature as the ice you are about to add and allowing the Galaxy Coolers to perform and insulate the way it was intended.

Now empty the water and add block ice to the entire bottom area of the cooler. Use as much block ice as possible because it has less surface area of which to melt. Food, drink and other goods can now be put into the cooler. It is best to refrigerate or freeze the items before adding them to the cooler. Leave enough space around the edge and top to add a substantial amount of cube ice and fill all remaining air pockets. Air pockets speed up the melting of the ice. Once full and allowing room to close the lid, do so promptly. During use only open the lid for short periods of time and as little as possible. This will greatly increase the life of the ice, in turn maintaining the quality and safety of foods and drinks as long as you can.

Depending on the size of the cooler and the steps that are followed to obtain maximum ice retention, results will vary. Some customers have reported that their coolers have maintained ice in excess of 20 days. Please feel free to contact us and ask about these results.
Approximate Expectations:
50 long, 70 long, 60 cube, 80 cube, 45 select, 65 select : 3-7 days
115 long, 100 cube, 125 cube, 115 select : 7-12 days
150 long, 205 long, 160 cube, 180 cube,165 select and up : 12+ days

*Note: If using your Galaxy Cooler to transport or store hot food, follow the above prep procedures but instead of a bag of ice, add boiling water for a while to increase the temperature of the cooler walls and lid (Do Not put it in an oven). Then remove the water, add your food or beverage and keep it closed until needed.

These preparation instructions are for the Long Box, Cube Style and select coolers only. Our Lunch boxes will insulate and seal in cold better then any other cooler or lunchbox of this size available with normal prep and use.

Always be sure to pay special attention to the temperature of your food to ensure quality. We are not responsible for the quality of your food.

Cleaning and Maintenance

If you take care of this cooler it can last your life time. Before using your Galaxy cooler clean the interior with any standard dish washing detergent and rinse. For tough odors, wash with a 1-part bleach and 50-parts water mixture. Clean the neoprene seal regularly to maintain a good tight seal. The exterior of the box has been manufactured with a smooth finish to allow ease of cleaning and can usually be cleaned by rinsing and wiping down with a non-abrasive cloth. If tough dirt remains use a mild dish detergent. Residue left from oils can be removed easily by using lanolin-based hand cleaner or baby oil. Do not use alcohol-based cleaners that dry before removing the stain.

Thank you for choosing an Galaxy cooler. We believe that you will have years of great experiences with your new cooler. We take special care in manufacturing our coolers, and we welcome any comments or questions about the performance of our product. We are committed to customer service, and will do what it takes to exceed our customer's needs.

3 Year Limited Warranty / 1 year commercial

Common Questions:

• What does my warranty cover?
  • We will cover any cooler with defective materials and any defect in workmanship.
    
• How long does my warranty last?
  • Your warranty is good for 3 years from the purchase date.
  • Commercial warranties are for 1 year.
    
• What will Galaxy Coolers do to solve my problems?
  • Send us the cooler and we will repair the cooler at no cost including return shipping.
    
• How do I make a warranty claim?
• First, call Galaxy Coolers and get a return authorization number. This number must be written on the outside of the box. A copy of the original bill of sale must be included with the cooler. Consider insuring the package during shipping. Galaxy Coolers accepts no liability in case of lost or damage packages. Galaxy Coolers Warranty Return 121 West 32nd street Durango, CO 81301 ( put your RA# here )
  
• Is there anything that my Galaxy Coolers warranty does not cover?
• Your warranty does not cover damage due to normal use. These things include scratches, dings; scuff marks, or fading of color. Damage from misuse other than what the product was intended for. Acts of God, Sabotage, and War.
  
• What happens if my warranty claim is found not covered under warranty?
• Items shipped to Galaxy Coolers that are found to not be covered under warranty will not be returned unless claimant makes arrangements to have the item returned at their expense. Galaxy Coolers will notify the claimant as to the decision regarding the claim. The claimant will then have 14 days to arrange for return of their item. Or if the item can be repaired by Galaxy Coolers, the repairs will be made upon agreement of payment to Galaxy Coolers for the cost of the repairs. Any action taken by Galaxy Coolers after 14 days regarding a delinquent claim will be carried out in Galaxy Coolers best interest and Galaxy Coolers will be held harmless for its necessity in doing so.
  
• What happens if my Galaxy Coolers gets damaged during shipping after I have purchased it?
• No claims will be honored involving damages incurred by the use of shipping companies other than those used by Galaxy Coolers in making direct deliveries to the end customer or those made direct to our customers where the shipment was noted as being received damaged upon delivery.
  • Note: If you purchased your Galaxy Coolers outside of USA this warranty does not apply.